Hotel Hugo

I’ve got nothing but praise for the hotel and its staff. The location of the Hugo can’t be beaten. It’s a very short walk to the Hudson River park; a very short walk to Soho and Tribeca and the lower East Side is also pretty accessible, as is Greenwich Village and midtown. It’s just perfect. The hotel has a very good bar on the ground floor. Unlike the ear-bleeding noise experienced on the roof bar, this bar is quiet and sophisticated. And last but not least, the staff (with one exception) are incredible. Housekeeping was very good and the rooms were always cleaned by lunchtime. The front-of-house team is led by Mike, who is without question of one of nicest and most professional hotel managers I’ve ever met. Nothing was too much trouble for him. We had a few issues during a stay with the water temperature due to a supply problem and something out of his control, but Mike and Gi Gi were consummate professionals and made sure we were compensated for our trouble. They were both so nice and friendly that we actively made a point of chatting to them both before we left the hotel early in the morning or when we returned at night. They are hospitality stars!

we got upgrade deluxe king room, and decent coffee shop with recommended avocado toast for breakfast; front office staff very nice, also the person who is in charge for front man (bell-boy/concierge)

Our room was clean and comfortable and being on a higher floor, noise form the street below was reduced. The location of the hotel is convenient if you want to be in walking distance to Soho, the West Village, Tribeca and you don't want to be in the hustle and bustle.

In general, the hotel ticked all our boxes. It was exactly where we needed to be. It is well located and a short walk from everywhere. The hotel is hip with a lovely roof terrace. The rooms was a decent size for NYC and everything was well distributed. Staff was friendly when approached, but I didn't feel they went out of their way for me. No information was given upon check in about hotel facilities; i.e. gym, restaurant, roof top etc. I did ask for recommendations one day, and again none were offered....."walk down Spring street & you should find something"- felt a little lazy. I also had asked for a map, which the you were out of. They are little details, that if addressed would absolutely elevate the hotel; but would we stay there again? Yes we would.

Well located hotel in Soho within walking distance of Greenwich Village to the north, Lower East Side to the east and the Business District and ground Zero to the south, with a view over the Hudson towards Jersey City. Room was clean and the staff friendly. Facilities were a little limited but excellent as a base to explore NYC. Also had a roof top bar which was a bit young and trendy for us but fantastic night-time views over the Hudson and towards the Business District